How we collect, use, and safeguard your personal information.
Summit Heating & Air ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our contact forms, call our office, or engage our HVAC services. By using our website or services, you agree to the practices described in this policy.
We collect information that you voluntarily provide to us when you request services, schedule appointments, or communicate with our team. This may include:
Contact Information: Your name, address, phone number, and email address, which we collect through our online contact form, phone calls, and email correspondence.
Service Information: Details about your HVAC system, property address for service calls, service history, and any special instructions related to your home or business.
Payment Information: When you pay for services, your payment details are processed securely through our payment processor. We do not store complete credit card numbers on our servers.
Communication Records: Notes from phone calls, emails, and service visits to ensure we provide consistent, high-quality service.
We use the information we collect for the following purposes:
To schedule and perform HVAC services, including heating repair, air conditioning installation, maintenance, and emergency repairs.
To communicate with you about appointments, service updates, maintenance reminders, and follow-up care.
To process payments and maintain accurate billing records.
To improve our services, website functionality, and customer experience based on feedback and usage patterns.
To send occasional promotional communications about seasonal maintenance plans, special offers, or energy-saving tips, which you may opt out of at any time.
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us understand how visitors interact with our site.
We use analytics tools to collect information such as pages visited, time spent on site, and referral sources. This data helps us improve our website content and user experience. You can disable cookies through your browser settings, though some features of our site may not function properly without them.
We may share your information with trusted third-party service providers who assist us in operating our business, such as:
Payment Processors: To securely handle credit card and other payment transactions.
Scheduling Software Providers: To manage appointments and dispatch technicians efficiently.
Analytics Providers: To help us understand website usage and improve our online presence.
These third parties are contractually obligated to protect your information and use it only for the specific services they provide to us. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include encrypted data transmission, secure servers, access controls, and regular security assessments.
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use caution when transmitting sensitive information online.
You have the right to access, correct, update, or delete your personal information. You may also request that we limit or stop processing your data. To exercise these rights, please contact us using the information provided below.
If you have subscribed to our communications, you can unsubscribe at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Summit Heating & Air
1420 Nelson Road
Longmont, CO 80501
Phone: (833) 378-2513
Email: service@summitairhvac.com
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Join hundreds of satisfied Longmont homeowners who trust us with their heating and cooling needs.